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FAQ -- Snkes

1.When will the shoes be shipped?
After the payment is successful, we will send an email about the order information, please check it carefully. Ships in 2-3 days. We will also send you to express logistics information so that you can know the delivery information. You will receive the shoes safely. If you have any questions, please feel free to contact us. if you have any questions.

2. Why is there no delivery information after successful payment?
If there is no delivery information, please wait patiently. The goods have been transported by overseas logistics companies. The product is on its way to a transit warehouse and will reach a logistics company. Logistics information will be displayed after the flight. Don't worry, please be patient!

3. Will my shoes get water on rainy days?
Don't worry, the bottom of the shoes is really Boost. The upper is made of cow suede, high-grade leather, and elastic fibers. The shoes are waterproof.

4.Can I return the product if it is damaged in transit?
It won't be damaged, you don't have to worry about it. If the shoes are damaged, we will reschedule the shipment for you and will use the best quality shoebox packaging.

5.Is the shoe's standard? How to choose the right size?
All our shoes are official standard sizes. If you do n’t know how to choose the right size, please measure the length of your feet and refer to the size chart provided on the product page of our website, then choose the right size; If your instep is tall and fat, we recommend you choose a larger size .

6.Is it safe to make a direct payment on your website?
Online payments on this website are secure. Our website creates a very secure trading environment. We use the industry-standard ordering system of encryption technology, and your private information will not be leaked. When your browser and local network support the use of encrypted data transmission, the encryption system provides you with security and peace of mind.

7. Can I cancel my order after successful payment?
We usually process orders within 24 hours and ship within 24-48 hours. Orders can be canceled before shipment, and cannot be canceled after the product is shipped.

8. Is my payment on your site secure?
All online payments are safe and secured. Our website has created a secure transaction environment. The ordering system we used is the industry standard for encryption technology to protect your private information registered on our site. The encryption system provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.

9. Can I cancel my order?
Cancellation must be requested before the item has been shipped. We typically processed the order within 24 hours and shipped the item within 24-48 hours. After the item has been shipped, the order cannot be canceled.